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Case study · Legal Transformation Success Story

Legal Operations Revolutionised

Discover how AI and automation transformed a New Zealand law firm's operations, streamlining processes and enhancing service delivery through intelligent automation.

Book a free 30-minute callSee what changed
Reduction in Document Review Time70%
Accuracy in AI Document Processing85%
Faster Case Preparation3x
DeliveryFixed price, free discovery

Background

The situation

Our client, a New Zealand-based law firm, faced a significant challenge following a substantial reduction in their legal team. This reduction threatened their ability to maintain service levels and accept new clients.

Our approach

AP·01

Observation Period

Conducted a comprehensive 4-week analysis of existing processes to identify inefficiencies and bottlenecks throughout the legal workflow.

AP·02

Methodology

Applied proven Lean principles to document workflows systematically and identify areas of waste and improvement opportunities.

AP·03

Implementation

Adopted an Agile delivery model, prioritising high-value, low-effort initiatives to ensure maximum impact and rapid results.

Challenges and solutions

What was slow, and what changed

Challenge 01Client Induction
Before

Manual process taking 40 minutes per client:

  • Time-consuming manual data entry
  • Inefficient scheduling and follow-up processes
  • Inefficient use of lawyer's expertise
What we built
  • Online client intake forms
  • Automated scheduling
  • AI-powered automated call transcript and summarisation
Result
  • Reduced process to 15 minutes
  • Streamlined data entry & scheduling
  • Eliminated scheduling conflicts
Challenge 02Affidavit Creation
Before

Time-intensive process taking 4 hours per client:

  • Additional 30-minute interviews
  • Manual drafting of multiple affidavits
  • Multiple revision cycles
What we built
  • Automated draft generation based on recorded call transcript
  • Smart templates
  • Automated client review process
Result
  • Reduced time to under 1 hour
  • Significant time savings in document preparation
  • Reduced rework through accurate initial drafts
  • Eliminated ‘missed’ documents on both the client and lawyer side
Challenge 03Document Management
Before

Inefficient handling of documents:

  • Manual email processing
  • Risk of missing documents
  • Time-consuming file organization
What we built
  • Automated email processing
  • Smart document classification
  • Instant notifications
Result
  • Substancial reduction in manual handling
  • Eliminates risk of missed documents
  • Streamlines document handling processes
  • Reduces admin time
Challenge 04Legal Submissions
Before

Time-consuming process taking upto 6 hours:

  • Manual information extraction
  • Extensive case law research
  • Document formatting
What we built
  • Automated draft generation
  • LLM trained on extensive caselaw database to recommend best case law to use
  • Template-based formatting
Result
  • Reduced time to 1 hour
  • Significant time savings in document preparation
  • Enhanced quality and consistency of legal arguments
  • Improved access to case law

Measurable results

The numbers

Time Reduction
75%
From 12 to 3 hours per client
ROI Achieved
300%
Within 3 months
Hours Saved
50+
Per month
Annual Savings
$150K
Conservative estimate
Before automation
12 hours/client
  • Manual client intake process
  • Paper-based document review
  • Manual scheduling conflicts
  • Time-consuming research
After automation
3 hours/client
  • Automated client onboarding
  • AI-powered document analysis
  • Smart scheduling system
  • Intelligent case research

Implementation timeline

Week 1-4

Discovery & Planning

Week 4-7

System Development

Week 7-8

Testing & Training

Week 8+

Full Operation

What changed day to day

Key improvements

If your firm is still doing this kind of work by hand, a free 30-minute call is enough to work out what is worth automating and what it would cost. Discovery is always free.

Book a free 30-minute call

KI·01

Intelligent Case Law Research

AI analyses case details to recommend relevant precedents from legal databases, improving submission accuracy and comprehensiveness

KI·02

Enhanced Client Experience

Eliminated scheduling conflicts and improved communication channels through automated systems

KI·03

Optimised Documentation

Reduced rework through automated quality checks and standardisation of legal documents

KI·04

Secure Document Management

Centralised digital storage with automated filing and classification eliminates lost documents

KI·05

Consistent Quality

Enhanced document quality through AI-assisted drafting and automated review processes

KI·06

Streamlined Processes

Automated workflows reduced manual intervention and processing time by 80%

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