AI automation services: six kinds of work, and which one you need

Quotes, jobs, scheduling, invoicing, reminders and reconciliation moving between your systems with nobody retyping. A person checks anything unusual.

• Map the process and the exceptions with you
• Connect the systems: API where there is one, UI automation where there isn't
• Rules for the routine cases, a review step for the rest
• Monitoring, alerts and a log of every action

ShippedAir-conditioning company: scheduling app, CRM and monthly billing that sends itself.

One assistant that knows your business, for staff and for customers. It drafts, books, answers from your documents and hands over to a person when it should.

• Your documents, prices and history loaded and kept current
• Web, Messenger, Teams or Slack, wherever people already are
• Books calls, captures leads, drafts replies in your voice
• Refuses and escalates when unsure; every conversation logged

ShippedMusic company: an in-house operating layer across email, calendar and documents, released weekly.

Reports, licences, agreements and invoices read on arrival, key fields extracted with a confidence score, anything doubtful flagged for a human.

• PDFs, scans, photos and emails read automatically
• Per-field confidence, so nothing is guessed
• Pushed into the job, the file or the ledger where it belongs
• Exceptions land in one review queue

ShippedHazard consultancy: clearance reports read by vision and written straight into simPRO.

Customer portals, staff workflow tools and full products with accounts, payments and security done properly. Built on AWS, owned by you.

• Discovery, design and a build pack before code
• Accounts, roles, payments, audit logs
• Security review and a launch checklist
• Documented so another developer could pick it up

ShippedMarketplace start-up: Stripe checkout, accounts, partner feed and a security audit before launch.

Fast sites built to be found by Google and by AI search, with booking, chat, forms and analytics wired in from day one.

• Copy written to be found, not just to look good
• Booking, contact and chat connected to your inbox and CRM
• Analytics and ad conversions set up correctly
• Hosting that costs dollars a month, not hundreds

ShippedThis site: booking, chatbot, newsletter, ads and invoicing all run themselves.

A few hours a week of senior technical leadership for businesses that need a CTO but not a full-time one.

• Roadmap and priorities, written down
• Vendor and tool decisions, security, hiring
• An honest read on where AI will and won't pay off
• Sits in on the meetings that matter

ShippedTwelve years as an analyst, product manager and engineer, applied to your business.