Privacy Policy

1. Introduction

ez-ai.nz ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.ez-ai.nz, use our services, or interact with us.

We comply with the Privacy Act 2020 (New Zealand) and are committed to responsible data handling practices.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact details (email address, phone number)
• Company/organisation name and role
• Business information relevant to our services
• Communication preferences
• Payment and billing information (when applicable)

2.2 Technical Information

We automatically collect certain technical information:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Location data (country/region level)

2.3 Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. These include:

• Essential cookies for website functionality
• Analytics cookies (Google Analytics) to understand usage patterns
• Our own website analytics, which store a random identifier in your browser to record the pages you view, how far you scroll and what you click, so we can see which pages are useful. This data stays with us and is not sold or shared. You can switch it off at any time by emailing skene@ez-ai.nz, and you can ask us to delete it.
• Preference cookies to remember your settings

3. How We Use Your Information

We use your information for:

• Providing and improving our AI automation services
• Responding to enquiries and providing customer support
• Sending newsletters and updates (with your consent)
• Processing payments and maintaining records
• Analysing website usage to improve user experience
• Complying with legal obligations
• Protecting against fraud and security threats
• Marketing our services (with your consent)

4. Legal Basis for Processing

We process your personal information based on:

• Consent: When you provide explicit consent for specific purposes
• Contract: To fulfil our contractual obligations to you
• Legitimate interests: To operate our business effectively
• Legal obligations: To comply with applicable laws

5. Information Sharing and Disclosure

We may share your information with:

• Service providers: Third parties who help us operate our business (e.g., hosting, email services)
• Professional advisers: Lawyers, accountants, and other professional advisers
• Legal authorities: When required by law or to protect our rights
• Business transfers: In connection with a merger or sale of our business

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication measures
• Employee training on data protection
• Incident response procedures

7. Data Retention

We retain your personal information only for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records for tax and accounting purposes

When information is no longer needed, we securely delete or anonymise it.

8. Your Rights

Under the Privacy Act 2020, you have the right to:

• Access: Request a copy of your personal information
• Correction: Request corrections to inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Portability: Receive your data in a structured format
• Objection: Object to certain processing activities
• Withdraw consent: Withdraw previously given consent

To exercise these rights, please contact us using the details below.

9. International Data Transfers

Some of our service providers may be located outside New Zealand. When we transfer your information internationally, we ensure appropriate safeguards are in place, including:

• Contractual clauses requiring equivalent data protection
• Transfers only to countries with adequate data protection laws
• Your explicit consent where required

10. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 16, we will delete it promptly.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending an email notification (for significant changes)

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

14. Privacy Commissioner

If you have concerns about our handling of your personal information, you may contact the Office of the Privacy Commissioner: