Terms of Service

1. Acceptance of Terms

By accessing and using ez-ai.nz ("we," "our," or "us"), you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

These terms apply to all users of our website, services, and products, including browsers, customers, and subscribers.

2. Services Description

ez-ai.nz provides:

• AI and automation consultation services
• Business process automation solutions
• Daily AI and technology newsletters
• Educational content and resources
• Custom AI implementation services
• Strategic planning and roadmap development

3. User Accounts and Registration

3.1 Account Creation

Some services may require you to create an account or provide personal information. You are responsible for:

• Providing accurate and complete information
• Maintaining the security of your account credentials
• Updating your information when it changes
• All activities that occur under your account

3.2 Age Requirements

You must be at least 18 years old to use our services. By using our services, you represent that you meet this age requirement.

4. Acceptable Use Policy

You agree not to:

• Use our services for any illegal or unauthorised purpose
• Transmit viruses, malware, or other harmful code
• Attempt to gain unauthorised access to our systems
• Interfere with or disrupt the service
• Violate any laws or regulations
• Infringe on intellectual property rights
• Harass, abuse, or harm others
• Share or resell our services without permission
• Use automated tools to access the service excessively

5. Professional Services Terms

5.1 Consultation Services

Our professional consultation services are subject to:

• Separate service agreements for each engagement
• Specific scope, deliverables, and timelines
• Payment terms as agreed in writing
• Confidentiality agreements where applicable

5.2 Service Availability

We strive to provide reliable services but cannot guarantee 100% uptime. We reserve the right to:

• Modify or discontinue services with reasonable notice
• Perform maintenance that may temporarily affect availability
• Refuse service to anyone for any reason

6. Intellectual Property Rights

6.1 Our Content

All content, materials, and intellectual property on our website and in our services are owned by ez-ai.nz or our licensors, including:

• Website design and functionality
• Newsletter content and analysis
• Proprietary methodologies and frameworks
• Software tools and applications
• Trademarks, logos, and branding

6.2 User Content

By submitting content to us (feedback, questions, etc.), you grant us a non-exclusive, royalty-free licence to use, modify, and publish such content for business purposes.

6.3 Client Work

For paid consultation services, intellectual property ownership will be specified in separate service agreements.

7. Payment and Billing

7.1 Fees

Fees for services will be clearly stated before purchase. All fees are:

• In New Zealand Dollars (NZD) unless otherwise stated
• Inclusive of applicable taxes (GST)
• Non-refundable unless otherwise specified
• Subject to change with 30 days notice

7.2 Payment Methods

We accept major credit cards and bank transfers. Payments are processed securely through third-party providers.

7.3 Late Payments

For invoiced services, payments are due within 30 days. Late payments may incur interest charges and service suspension.

8. Disclaimers and Warranties

8.1 Professional Advice Disclaimer

Our content and advice are for informational purposes only. We do not provide:

• Financial or investment advice
• Legal advice
• Guarantees of specific business outcomes
• Warranties about AI technology performance

8.2 Technology Limitations

AI and automation technologies are evolving fields. We cannot guarantee:

• Perfect accuracy of AI recommendations
• Compatibility with all systems
• Specific return on investment
• Error-free implementation

9. Limitation of Liability

To the maximum extent permitted by law, ez-ai.nz shall not be liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Service interruptions or security breaches
• Third-party actions or content
• Amounts exceeding fees paid to us in the 12 months prior

10. Indemnification

You agree to indemnify and hold harmless ez-ai.nz from any claims, damages, or expenses arising from:

• Your use of our services
• Violation of these terms
• Infringement of third-party rights
• Your negligent or unlawful conduct

11. Privacy and Data Protection

Your privacy is important to us. Please review our:

• Privacy Policy - How we collect and use your information
• Data Protection Policy - How we secure your data

12. Termination

12.1 By You

You may stop using our services at any time. For subscription services, cancellation takes effect at the end of the billing period.

12.2 By Us

We may terminate your access if you:

• Violate these terms
• Fail to pay fees
• Engage in harmful activities
• Provide false information

12.3 Effect of Termination

Upon termination, your right to use our services ceases immediately. Sections relating to intellectual property, limitation of liability, and dispute resolution survive termination.

13. Dispute Resolution

13.1 Governing Law

These terms are governed by New Zealand law, and disputes are subject to the exclusive jurisdiction of New Zealand courts.

13.2 Dispute Process

Before initiating legal proceedings, we encourage:

1. Direct communication to resolve issues
2. Mediation through the Resolution Institute of New Zealand
3. Good faith negotiation for at least 30 days

14. Force Majeure

We are not liable for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, government actions, labour disputes, or technical failures.

15. Modifications to Terms

We may update these terms from time to time. We will:

• Post updated terms on our website
• Update the "Last Updated" date
• Notify users of material changes via email
• Allow 30 days for review before changes take effect

Continued use of our services after changes constitutes acceptance of the new terms.

16. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17. Contact Information

For questions about these Terms of Service, please contact us: